Duration: 18 months
Hours: Full time, 35 hours a week
Location: Flexible - London, Leeds, Cardiff, Belfast, Bristol, Brighton or home-based
London salary: £37,270 to £39,270 per annum
Regional salary: £34,190 to £36,190 per annum
We have an exciting opportunity for an Applications Specialist with IT project management, business analysis and technical support skills to join our Applications Team whilst some staff are seconded to a major CRM implementation project. Your role will be about ensuring we can continue providing great service to our colleagues through implementing new products and services, providing analysis and solutions for user needs, and escalation support.
The Applications team has a strong focus on making improvements to our technology estate and processes – either through business analysis or project work. The team also supports, maintains and develops our estate of core business applications to enable Friends of the Earth’s people and campaigns to thrive. Experts in Application support, IT infrastructure and technology solutions work together using an ITIL-based service desk; we’re a friendly, fast-paced and engaged department that supports 180 staff and volunteers in our London and regional offices - and remote workers around England, Wales and Northern Ireland.
We’re looking for a highly motivated Applications Specialist who will proactively pursue business process improvements, participate in – and in some cases lead – projects, and will be responsible for the escalation support of our core business applications. There is a strong focus on customer service and responsiveness to ensure we deliver on the demanding and rapidly changing needs of a dynamic and successful organisation. This will be achieved by working closely with key customer stakeholders across the business. Additionally, you will work side-by-side with our technology colleagues in identifying and implementing improvements and changes.
In terms of technology, you’ll be well-versed in the latest Microsoft technologies, and understand the nuances of cloud computing, especially the Azure Cloud, which we use to host our server estate. You will also be comfortable with quickly learning new technologies and understanding how they interface with each other. You’ll be adept at communicating complex issues to different audiences and bringing both the team and stakeholders with you in resolving issues, exceeding expectations, and ultimately improving the service we offer.
Key Skills and Attributes:
- Experience of business process improvements
- Proven experience of delivery, coordinating and participating in technology projects
- Attention to detail and analysis skills
- Applications and system support experience
- Account management experience
- Experience supporting financial systems, ideally including Sun Accounts
- Software procurement and selection
- Data analysis using tools such as PowerBi and SQL Server
- Education and Training Delivery
Technology and Infrastructure supports both the technology and data that Friends of the Earth uses to achieve impact, and the underlying virtual and physical infrastructure. We aim to ensure that all colleagues have an appropriate technology and physical work environment; that our data flows are accurate, efficient and compliant; that colleagues are well supported to work effectively; and that Friends of the Earth operates in a healthy and safe manner.
The department comprises 15 people, with some colleagues based in our London Office, and others working in regional offices or from home around the UK. We’re a focussed and experienced bunch of experts working across a wide range of different topics – and we have a strongly collaborative and fun team working environment.
Closing date: Sunday 4th July
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture.
We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.